Warranty Information
Fast and Easy Returns:
We at Greenlightdepot.com sell high quality LED and solar products at the lowest prices on the market and ensure 100% customer satisfaction. In the unlikely event that you are not satisfied with your order, please email or call us within 30 days of the order delivery date and let us know. We will send you an RMA number, and you can send the product back to us. No return will be accepted without an RMA number. We can either replace the item with one of your choice or issue a refund (see below).
Greenlightdepot.com only accepts returns on products within 30 days, and a return damage claim must be filed within 7 days of the delivery date. If the return is due to Greenlightdepot.com error (wrong product send/dead on arrival <DOA>/piece missing), we will send you a prepaid shipping label and you simply need to drop the package off. Please inspect all items prior to use. If you decide to send an item back, please be sure to package it the same way it arrived to ensure it does not break on the way back to us. We recommend all return shipments purchase insurance covering the full amount of the order. If you choose not to purchase insurance and your shipment is damaged, Greenlightdepot.com can offer you a refund. Once the item has been inspected and approved for restocking, a full refund for the purchase price will be issued.
All returns due to buyer preference change will have the option of store credit for the full amount of purchase of product or refund for the full amount of purchase of product. Shipping and handling fees are non-refundable and buyer is responsible for any return shipping fees incurred in warranty claims.
You should expect to receive your refund within two weeks of your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5-7 business days), processing the return once we receive it in the warehouse (3-5 business days), and the time for the bank to process the refund request (3-5 business days). If you need to return an item simply scrolling below or give us a call at 770-299-4979 and a customer support representative will be happy to help.
What to do if your product is damaged upon arrival: We at Greenlightdepot.com go through enormous efforts to properly package and ship all orders to prevent breaking. In the unlikely event that your package arrived damaged, please make sure you take the following steps to ensure getting a replacement is quick and easy: Step 1. Call/Email Greenlightdepot.com within 72 hours of product delivery. Step 2. Take a photo of all packaging AND materials AND damaged items. Step 3. We will send you an RMA number and return shipping label. Step 4. Repackage the item in the box it arrived in and send it back to:
Greenlightdepot.com
Returns # XXXXXX
1000 Laval Blvd
Lawrenceville, GA 30043
Step 5: Receive brand new replacement. If you have any questions about our returns policy, feel free to email us at returns@greenlightdepot.com, or call us at 770-299-4979.
Warranty Claim
In the event of a warranty claim, the customer will need to send the product back to Greenlightdepot.com. Greenlightdepot.com cannot fulfill the warranty claim until Greenlightdepot.com has received the product back. If the product is not available or is discontinued, Greenlightdepot.com will offer the next best alternative Greenlightdepot.com’s discretion. All return shipping for warranty claims will be handled by the customer. Greenlightdepot.com will ship the replacement back to the customer free of charge.
*Greenlightdepot.com is not liable for any installation mishaps and does not reimburse for any installation costs. Greenlightdepot.com will cover the cost of product if the product is defective within warranty time period, but no other costs will be covered. Please be sure you are using an electrician for any installation to ensure the product has been safely installed. *
Limited Warranty LED Lights and Lamps PolicyGREEN LIGHT DEPOT warrants all Lighting Products will be free from defects in materials and workmanship on the date of sale by GREEN LIGHT DEPOT or by an authorized GREEN LIGHT DEPOT distributor/dealer/agent to the original purchaser for durations as listed per rating types below, under normal and proper installation by a qualified and licensed electrician. If the warranty is not listed on the product specification, the following warranty comes into effect:
DLC qualified: 5 years /// UL rated: 3 years /// CE rated: 1 year
*Warranties are not stacked
*Warranty starts at time of purchase.
Additional warranties can be purchased from GREEN LIGHT DEPOT or by an authorized GREEN LIGHT DEPOT distributor/dealer/agent. LED Lighting Products demonstrated to be defective during this warranty period, would be repaired or replaced without charge at the factory service center at no cost, provided that factory examination indicates the equipment to be defective. GREEN LIGHT DEPOT reserves the right to examine all failed Lighting products and reserves the right to be the sole judge as to whether any lamp and/or fixture is defective and covered under this warranty. “Defective” is considered if ten percent (10%) of LEDs, per luminaire, are non-operating LEDs or if there is a greater than 30% degradation of light output over the warranty period. If GREEN LIGHT DEPOT chooses to replace the Product and is not able to do so because it has been discontinued or is not available, GREEN LIGHT DEPOT may replace it with a comparable product. Where defects in materials, manufacturing or design cause the Product failure, they shall be repaired or replaced at GREEN LIGHT DEPOT’s discretion. This Warranty is not transferable and applies only to the original purchaser (end user), for use in the fifty United States, Canada, or other countries as specified by GREEN LIGHT DEPOT.
This limited warranty applies only when a LED Lighting Product is installed, operated, and maintained in accordance with GREEN LIGHT DEPOT written recommendations and installation is done in accordance with the Federal, State and Local Electrical Codes and Regulations. Retrofit Kit warranties vary depending upon the specific applications and are determined at the sole discretion of GREEN LIGHT DEPOT, prior to shipment. Failure to obtain the specific warranty limitations prior to shipment voids any obligations by GREEN LIGHT DEPOT hereunder. The limited Warranty specifically excludes photo-sensors, receptacles, and controls.
This limited warranty does not cover, nor is GREEN LIGHT DEPOT liable, for loss or damage to the product caused by general wear and tear, extreme environmental conditions beyond those defined in the product specification, lack of compliance with applicable instructions, damage or wear caused by improper or faulty installation, corrosive environment installations, misapplication, misuse, mishandling, abuse, negligence, accident, inadequate or improper storage or maintenance, abrasion, alteration or tampering, improper power supply, electrical current fluctuations, under/over voltage situations or power surges, overload or any power malfunction, damage due to fire or acts of God; vandalism; civil disturbances; induced vibration; harmonic oscillation or resonance associated with movement of air currents around the product; failure to follow installation, operating, maintenance or environmental instructions prescribed by GREEN LIGHT DEPOT or applicable electrical codes; or improper service of the product performed by someone other than GREEN LIGHT DEPOT or its authorized service provider or substitution of non-GREEN LIGHT DEPOT/non-HyLite component or parts. GREEN LIGHT DEPOT is not liable for the equipment repaired or altered by anyone. Nor shall GREENTEK be liable for malfunction, damage, or wear caused by the incompatibility of GREEN LIGHT DEPOT equipment with accessories, equipment, or materials not supplied by GREEN LIGHT DEPOT
This limited warranty excludes field labor and service charges related to the repair or replacement of the Product. This limited warranty is void if the Product is not used for the purpose for which it is designed for. GREEN LIGHT DEPOT reserves the right to utilize new, reconditioned, refurbished, repaired or remanufactured products or parts in the warranty repair or replacement process. Such products and parts will be comparable in function and performance to an original product or part, as determined by GREEN LIGHT DEPOT in its sole discretion, and warranted for the remainder of the original warranty period.
GREEN LIGHT DEPOT does not make any representation or warranty of any kind to the buyer that he or she is qualified to make any repairs to the Product or that he or she is qualified to replace any parts of the Product. In fact, GREEN LIGHT DEPOT expressly states that LED Lighting Products do not contain any replaceable parts inside and the buyer and/ or user is strongly advised not to open any light or luminaire for the risk of an electrical shock or fire or both. The buyer assumes all risk and liability arising out of his or her repairs to the original Product or replacement parts thereto, or arising out of his or her installation of replacement parts thereto.
This limited warranty is extended to the original purchaser only and is conditioned upon the prepaid return of the equipment claimed to be defective to an authorized GREEN LIGHT DEPOT distributor/dealer/agent for verification of the claimed defect. If the claimed defect is verified, GREEN LIGHT DEPOT will repair or replace free of charge any defective parts. The equipment will be returned to the original buyer, transportation prepaid. If inspection of the equipment does not disclose any defect in material or workmanship, repairs will be made at a reasonable charge, which may include the cost of parts, labor, and transportation.
This limited warranty is exclusive, and is in lieu of any other warranties, express or implied, including but not limited to warranty of merchantability or warranty of fitness for a particular purpose. GREEN LIGHT DEPOT’s sole obligation and buyer’s sole remedy for any breach of warranty shall be as set forth above. The buyer agrees that no other remedy (including but not limited to, incidental or consequential damage for lost profits, lost sales, injury to person or property, or any other incidental or consequential loss) shall be available. In no event shall GREEN LIGHT DEPOT be liable for incidental or consequential damages.
The liability of GREEN LIGHT DEPOT on any claim for loss or damage arising out of the sale, resale, or use of LED Lighting products and other related equipment should in no event exceed the purchase price. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Any action for breach of warranty must be brought within two (2) years from the date of sale.
GREEN LIGHT DEPOT makes no warranty, and disclaims all implied warranties of merchantability and fitness for a particular purpose in connection with accessories, equipment, materials, or components sold but not manufactured by GREEN LIGHT DEPOT (such as photo-sensors, receptacles, controls, etc.) are subject to reasonable assistance in making any claim for breach of these warranties. In no event will GREEN LIGHT DEPOT be liable for indirect, incidental, special, or consequential damages resulting from GREEN LIGHT DEPOT supplying equipment hereunder, or the furnishing, performance, or use of any products or other goods sold hereto, whether due to a breach of contract, breach of warranty, the negligence of GREEN LIGHT DEPOT or otherwise.
Any implied warranties applicable to LED Lighting Products, including the warranties of merchantability and fitness for a particular purpose, will last only for five (5) years from the date of purchase. Some states do not allow limitations on how long an implied warranty last, so the above limitation may not apply to you.
All specifications and content of this document are subject to change without notice. Please note that all products contained herein are trademarked, copyrighted, and/or have patents pending. Any use of these designs is strictly prohibited without prior written consent. GREEN LIGHT DEPOT protects its proprietary information vigorously in the courts of the United States of America.